Q1: Can you supply free samples?
A: Due to the high volume of sample requests we receive daily, we supply samples with a charge. However, the sample charge can be fully refunded and deducted from your future bulk orders.
Q2: How can I get a price quotation?
A: We typically provide a quote within 48 hours after receiving your inquiry (except weekends and holidays). You can contact us with your specifications to receive a custom quote.
Q3: What services can be provided?
A: We offer comprehensive product solutions, including materials research, custom design formulation per client concepts or requirements, manufacturing, professional cosmetics testing, and shipment coordination.
Q4: What is the estimated lead time?
A: Lead time depends on the order quantity and season. Generally, we can ship within 7-15 days for smaller quantities, and approximately 30 days for larger production volumes.
Q5: What are the accepted payment terms?
A: We accept T/T, Western Union, MoneyGram, and PayPal. Payment terms are negotiable based on order specifics.
Q6: What is the shipping method?
A: Shipments can be arranged by sea, air, or express courier services (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm details with us before placing your order.
OrDie Beauty
